Personal data

1. Introduction

We value your privacy, which is why we focus on security and how we handle and store your personal data.

Here you can describe how Grönklittsgruppen AB (publ.) handles your personal data and what rights you have. This information is addressed to you as:

  • Is an existing customer.

  • Visit our websites or join one of our open Wi-Fi.

  • Participatein our marketing activities such as guest surveys or competitions.

  • Communicating with us, for example, the european Union is not a member of the European Union. through our customer service.

  • Is a supplier, partner, shareholder or have other professional relationship with us.

We strive to ensure that your collected personal data is handled and stored in accordance with data protection law and that they are handled safely and securely.

If you have any questions regarding our handling and storage of your personal data, please feel free to contact us. Our contact details can be found at the bottom.

 

2. What is personal data?

The information which can be attributed, directly or indirectly, to a natural person who is alive is a personal data. This also includes, for example, the use of the european union. photos, name, social security number, IP address.

3. Collection of personal data

The collection of personal data takes place at different times and contexts in order to provide you as a guest with relevant services, experiences and offers.

We collect personal data as follows:

  • That you submit these yourself to us, for example through a purchase, notification to newsletters or participation in a market activity or guest survey.

  • You submit the information to a partner who conveys information on your behalf.

  • Through a third party. E.g. creditworthiness data from banks or credit rating agencies, or other purchases of addresses;

3.1 In connection with the purchase of a product or service

When you purchase a product or service with us or any of our facilities, we handle and store the following personal data that you provide to us:

  • Your name (and any co-guests) and your contact information.

  • Your social security number, e.g. when you make a booking.

  • Your customer club number, if you provide this when booking/purchase.

  • Details of your booking, e.g. arrival and departure, price and product type.

  • Details of payment and payment history.

We handle this personal data to:

  • Identify as a customer, such as a customer. additional booking information or return of activity product and in the event of a complaint.

  • Charge for the booking, product or service, including handling card payments.

  • Possibly detecting and preventing fraud in connection with payment.

  • Manage and deliver what you have purchased in accordance with our purchase and booking terms.

  • Contact you for any changes in the booking, purchase of the product or service.

  • Send out arrival and plant-related information.

  • Promote our services and products, e.g. by e-mail, SMS or other electronic communications. (This part you can resign from via a deregistration link in the newsletter.)

  • Compile statistics on the purchase of our products and services.

  • Develop statistics and carry out analyses to improve our services, goods and offers

 

If you choose to pay by invoice, with or without partial payment, we also process personal information about you together with our payment solutions partners.

When you conduct some kind of communication with us as a business customer regarding, such as the united states of the european Union, you are not going to be able to use the company. conference, cooperation agreement, we also deal with:

  • Billing and contract information.

  • Contact information and personal data for e.g. you and the company you represent.

3.2 In case of complaint

If you advertise a product, service or contact us with other claims, we will handle:

  • Information you provide to us yourself, e.g. contact information, personal data, payment information, account details and case history.

  • Details of the basis of your claim for compensation.

  • Documents that you attach to your case, e.x receipts or medical certificates.

We process your personal data to:

  • Manage and assess your compensation claims.

  • To detect and prevent fraud in connection with claims for compensation.

  • Produce any statistics on compensation cases in order to improve our services.

3.3 When communicating with us

There are many different ways to communicate with us; social media, in web forms, by phone or email. When you communicate with us, we handle tasks that you provide to us yourself:

  • Name, contact details and possible membership number.

  • Information about your point of view, question or case.

We process your personal data to:

  • Answer your questions and manage your case, such as your question. remedy errors and deal with complaints.

  • Deliver ordered information, such as the information provided. Annual report.

  • Improve our services and the information we provide and publish through our websites.

3.4 When you participate in market activities or guest surveys

In connection with marketing activities (competitions, promotions, etc.) or in guest surveys (surveys, interviews, etc.), we handle the personal data you provide to us, e.g. in the field of research. names and contact details. We handle this information to:

  • Administer market activity or guest survey, e.g. to contact you again.

  • Inform yourself and offer you new marketing activities and guest surveys.

  • Contact you with information about both general offers as well as personal and custom offers, promotions and benefits from us, through e.g. E-mail.

3.5 When you connect to our Wi-Fi at the facilities, or use our websites

When you join one of our Wi-Fi sat scans, we are controllers for processing to connect you to the Internet, but not for the further processing or for the content of your communications via Wi-Fi. When you join, we manage your IP-ad MAC address and timestamps during your connected time. When you visit our website/Wi-Fi, we handle:

We process your personal data to:

  • Provide digital tools and services.

  • Give you support when you have technical problems.

  • Maintain, test and improve our digital tools and services.

  • Detect and prevent security attacks, such as virus attacks.

  • Analysis of visiting baits on our websites.

3.6 In some cases, we are obliged by law to handle personal data

In addition to what is described above, we handle your personal data in some cases when we are required by law, e.g. in the case of the united States. because of our accounting obligation or request from the authority.

Legal basis: When we handle your personal data because we are required by law, we do so with the support of a legal obligation.

4. How long is your personal data stored?

We store your personal data only as long as it is necessary to fulfill the purposes of the processing, or as long as we must be by law. Next, we delete the data safely so that they can no longer be connected to you.

The personal data we collect during a booking is stored in our customer database for 36 months. If, within the period from the return of this trip, you make a new booking, information on previous bookings/products will be stored for an additional 36 months. Personal data is stored to make it easier for you as a guest and as a basis for marketing and customer analyses in order to improve our offering and product offering. If a personal data is linked to data relating to accounting, these will be saved for seven (7) years under the Accounting Act.

The personal data you provide when you subscribe to our newsletter is stored as long as you are an active reader. If you unregister from the newsletters, personal data is stored for up to one (1) month.

Data collected during website visits is stored anonymously until further notice.

5. To whom are your personal data disclosed to?

Grönklittsgruppen AB (publ) will not sell your information to a third party. However, we may disclose your personal data to the following recipients:

  • Suppliers inside and outside the EU/EEA, such as suppliers within and outside the EU/EEA, are not a member of the Eu ropean Union. provides us it services, handles bookings or performs payment mediation and credit information on our behalf.

  • If you have entered into an agreement with us on behalf of a company, information about purchase history may be disclosed to the company in the matter (your employer, for example).

  • other recipients when subject to legal requirements, other constitutions or government decisions.

Recipients who handle personal data for Grönklittsgruppen AB (publ) bill shall always enter into a so-called data processor agreement with us in order to ensure that your data is handled properly and securely. If we use suppliers who handle your personal data on our behalf outside the EU/EEA, we take special safeguards, such as signing agreements that include the standardised model data transfer clauses adopted by the European Commission and available on the European Commission's website.

When your personal data is shared with a recipient who is independent data controller, e.g. a recipient. authority or bank, the recipient's privacy policy and information about personal data management apply.

6. How do we protect your personal data?

We value your privacy, which is why we focus on security and how we handle and store your personal data. We work in accordance with the Gdpr and established information security guidelines and take steps to protect your data. We have procedures and rules on data protection, e.g. data protection. that we send your tasks safely and ensure that staff have access only to the tasks they need to do their work.

7. About Cookies

When you visit our websites, we may also collect information and information about you and your internet usage by using so-called Cookies. Read more about our use of Cookies here: https://www.gronklittsgruppen.se/om-webbplatsen.

8. Your rights

You have certain rights under data protection law. If you would like to use any of your rights, please contact us via the contact details below.

  • Access to your personal data – you have the right to receive confirmation of whether we process your personal data and an extract of what data is processed.

  • Request rectification – you have the right to have incorrect information corrected.

  • Request to be deleted – you have the right to have your information deleted under certain circumstances.

  • Object to processing based on our legitimate interest and against processing for direct marketing – you have the right to object to the processing of your personal data or that the processing is restricted.

  • Right to data portability – you have the right to require personal data to be moved from us to another company, authority or organization. This right is limited to information you have provided us yourself.

To learn more about data protection legislation and your rights, see more here: http://eur-lex.europa.eu/legal-content/SV/TXT/?uri=CELEX:32016R0679.

If you consider that our processing of your personal data is not in accordance with data protection law, please contact us by letter, see the contact details section below. You also have the right to complain to the Swedish Data Protection Authority, which is the supervisory authority.

If you wish to contact us and request rectification or to be deleted, see contact details and approach below. From the time we have received your letter, we reserve the right to take up to one (1) month before the changes are made.

9. How to oppose electronic direct marketing

Grönklittsgruppen AB (publ) may use your email address or mobile number for marketing and information mailings. If you do not want us to use your information for marketing purposes, please feel free to contact you and we will remove your information under the channels we have access to.

If so, contact the following:

  • Svenska Campingpärlors Customer Club members can change their details during their login to DLBookIT.

10. Contact details

Grönklittsgruppen AB (publ) (org. No. 556098-7462) is the data controller for handling your personal data. If you would like further information on how your personal data is handled, please contact us by email on info@gronklittsgruppen.se.

For register extracts or rectification; contact us through a written self-signed request sent to:

Grönklittsgruppen AB (publ)

Box 133
794 22 ORSA

11. Updates to the information text

This information text was last updated on 7 June 2018 and is subject to change. Changes are published as a new version on our website.